Last updated: 31 July 2026
Part A — Veterinary Clinics and Professionals
A1. Eligibility and professional standing
Caudl Clinic is intended solely for use in the operation of veterinary practices and not for private or consumer use.
You represent and warrant that: (i) you are a veterinarian licensed and in good standing with the regulatory college of the province in which you practise, or you are authorized clinic personnel acting under the supervision of such a veterinarian; (ii) you hold and will maintain all licences, registrations, permits and authorizations required for your practice, including any required to prescribe; (iii) you will promptly notify us if your licence is suspended, restricted, surrendered or revoked; (iv) all information you provide to us is true and accurate; and (v) you are responsible for the acts and omissions of your personnel in connection with the Services.
We may verify your credentials and may suspend any account we are unable to verify.
A2. Nature of the Services
Caudl Clinic is software for documenting consultations, managing patients, appointments and queues, and producing prescriptions.
Caudl does not practise veterinary medicine. We are not a veterinary practice, we do not diagnose, treat or prescribe, and we do not provide veterinary advice to you or to your clients. We are not your agent and owe you no fiduciary duty.
A3. Professional responsibility
You are solely responsible for all clinical decisions, assessments, diagnoses, treatment plans and prescriptions; for the accuracy, completeness and adequacy of all records you create or finalize; for your compliance with the standards of your regulatory college and with all applicable veterinary and drug legislation; and for your professional relationship with your clients and their animals.
Content generated by the Services is draft content only. Consultation notes and prescription entries prepared by the Services are drafts for your review and correction. Finalizing a record or signing a prescription is your professional act and applies your electronic signature.
Nothing in the Services diminishes your professional obligations.
A4. Generated content
Generated content may contain errors, inaccuracies, omissions or content that does not accurately reflect the consultation, and transcription may misinterpret speech, including drug names and dosages. Generated content is not consistent or reproducible, and the absence of information from generated content is not evidence that a matter did not occur.
You must review and verify all generated content before relying on it. You acknowledge that any reliance is at your own risk.
A5. Decision support features
Certain features — the pre-consultation summary flags and the prescription interaction check — provide clinical decision support to veterinarians. Those features are provided subject to the following conditions:
(a) they are advisory only and do not block, gate or override any action you take; (b) they are for veterinary professionals only and must not be displayed, forwarded or otherwise disclosed to a pet owner; (c) they must not be presented to any person as a diagnosis or professional opinion, and any disclaimer accompanying them must remain visible; and (d) they do not replace history-taking or physical examination.
These features are provided on a pilot basis pending applicable regulatory licensing. Your use of them is at your professional discretion.
A6. Limitations of the interaction check
You acknowledge that: an absence of findings does not constitute a clearance and indicates only that none were identified among the products the Services were able to identify; products the Services could not identify are indicated as not checked and you are responsible for reviewing them; the check addresses drug-to-drug interactions only and does not perform dose calculation, dose checking, allergy checking or condition-based contraindication checking; and the underlying knowledge base is not exhaustive. All findings are advisory and the clinical judgement is yours.
A7. Prescriptions
You are solely responsible for the legality, accuracy and clinical appropriateness of every prescription issued through the Services, including establishing and maintaining a valid veterinarian-client-patient relationship; the correctness of drug identification, dose, route, frequency, duration, quantity and withdrawal periods; and compliance with the Food and Drugs Act, the Controlled Drugs and Substances Act and their regulations and with all provincial requirements.
Drug reference data made available through the Services is derived from public sources, may be incomplete or out of date, and product strength shown is label strength and not a dose. You must verify it before prescribing.
A8. Consents and notices you must obtain
You are responsible for obtaining, before any recording begins and on each occasion, the express consent of every person to be recorded, and for informing them that audio is processed by a service provider outside Canada. The Services provide a mechanism to record your confirmation that consent was obtained; that mechanism does not obtain consent on your behalf.
You are further responsible for having the lawful authority to enter your clients' personal information into the Services and for providing your clients with any notice required by applicable privacy legislation.
You will indemnify us in respect of any claim arising from your failure to obtain such consent or provide such notice (section C11).
A9. Ownership and data roles
You retain all ownership of your clinic's records, your clients' information and your configuration ("Clinic Data"). You are the custodian of the veterinary medical record for the purposes of your regulatory college, and that responsibility does not transfer to us. We process Clinic Data on your instructions for the purpose of providing the Services and for no independent purpose of our own, except as set out in section A10.
A10. Anonymized data
You grant us a non-exclusive, worldwide, royalty-free, perpetual right to create anonymized and aggregated data derived from use of the Services, and to use it to operate, improve and develop the Services, including the development and evaluation of machine-learning models.
Anonymized data contains no personal information relating to you, your personnel, your clients or your clinic and does not permit identification of any of them. We will not use identifiable information for model training. We will not exercise this right until we have given notice and updated our Privacy Policy, and you may opt out at any time by contacting privacy@caudl.health, at no cost and with no change to your service.
Anonymized data is not Clinic Data, and our rights in it survive termination.
A11. Record retention
You are responsible for retaining veterinary records for the period required by your regulatory college. We do not delete clinical records within that period; such records are archived rather than destroyed.
You are responsible for satisfying yourself that the Services meet your college's record-keeping requirements before relying on them as a system of record, and for maintaining such independent copies of your records as your professional obligations require.
A12. Pilot terms
Caudl Clinic is currently provided as a pilot, free of charge. No fees are payable, and no fees will be charged except under a separate written agreement executed by you.
The Services are pre-release software. No service level, uptime or support commitment applies during the pilot. We may modify, suspend or discontinue the pilot at any time on 30 days' notice, or immediately where required by law or by a regulator, or where necessary to address a safety concern.
A13. Termination and return of data
You may terminate at any time by discontinuing use and notifying us. We may suspend or terminate your access on 30 days' notice, or immediately where you breach these Terms, where your professional licence lapses or is revoked, or where required by law.
Upon written request received on or before termination, we will make your Clinic Data available for retrieval for a period of 30 days from receipt of the request. Thereafter we will have no obligation to maintain it and will delete it, except where retention is required by law or legal hold, in respect of copies held in encrypted backups until those backups expire in the ordinary course, and in respect of anonymized data created under section A10. We will continue to protect any retained data in accordance with the Privacy Policy.
A14. Confidentiality
Each party will protect the other's confidential information with at least reasonable care, use it only for purposes of these Terms, and disclose it only to persons who need it and are bound to protect it. This does not apply to information that is or becomes public without fault, was already known, is independently developed, or is required to be disclosed by law, in which case the disclosing party will give notice where lawfully permitted.
A15. Suspension
We may suspend access immediately and without notice where reasonably necessary to protect the Services, other customers, an animal or any person from harm, where we suspect unauthorized access, or where required by law or by a regulator. We will notify you as soon as reasonably practicable.
Part B — Pet Owners
B1. Nature of the Services
Caudl Pet enables you to register your animal with a participating veterinary clinic, join a queue, book appointments, answer questions before a visit, and receive information after a visit.
Caudl Pet is not a veterinary service and does not provide veterinary advice. We do not employ veterinarians, examine animals, diagnose, or prescribe.
If your animal requires urgent attention, contact your veterinarian or your nearest emergency veterinary facility immediately. The Services are not monitored for emergencies and messages sent through them may not be seen until your clinic is open.
B2. Your account
You must be at least 18 years of age or the age of majority where you live. You are responsible for maintaining the security of your account and for all activity under it, for providing accurate information and keeping it current, and for notifying us of any unauthorized access. Accounts are personal and must not be shared.
Caudl Pet is provided to pet owners free of charge.
B3. Registering with a clinic
When you register your animal with a clinic through the Services, your contact details and your animal's details are provided to that clinic so that a record can be created. Your consent is requested before this occurs.
Once your information forms part of your clinic's record, your clinic's own privacy practices apply to it and your clinic determines what is retained and for how long, in accordance with the requirements of their professional college. Requests to access, correct or remove anything in your animal's medical record must be made to your clinic.
Registering with one clinic does not make your information available to any other clinic.
B4. Pre-visit questions
Where offered, the Services may ask questions about your animal before a visit, and your answers are provided to your veterinarian.
These questions are not triage and do not constitute advice, assessment or diagnosis. They do not indicate anything about your animal's condition, they are not monitored, and they are not a substitute for examination by a veterinarian.
Questions are generated by artificial intelligence, and your answers, voice input, photographs and video are processed by artificial intelligence in order to prepare a summary for your veterinarian. Participation is optional and you may skip any question or stop at any time.
B5. Visit summaries
Following a visit you may receive a plain-language summary. Summaries are generated automatically from records your veterinarian has approved and are not reviewed by a person before delivery.
Your veterinarian's record is the authoritative version, and you should follow the instructions your veterinarian gave you. If a summary is unclear or differs from what you were told, contact your clinic before acting on it. We are not responsible for the clinical decisions of your veterinarian or for the content of their records.
B6. Prescriptions
The Services display prescriptions issued by your veterinarian. We do not prescribe, dispense, sell or ship medication and do not provide dosing advice. Administer medication only as directed by your veterinarian, and direct any questions to your veterinarian or pharmacist.
B7. Medication reminders
Medication reminders are a convenience feature scheduled on your device. They may be delayed or may not appear, including where your device is switched off or subject to battery-saving restrictions, and they are lost if you change device, uninstall the application or clear its data.
You must not rely on reminders alone. Responsibility for administering your animal's treatment remains yours.
B8. Notifications
We send notifications relating to your visits and pre-visit questions. These contain no clinical detail. You may disable them in your device settings, in which case you may not receive visit summaries or reminders. We do not send marketing notifications.
B9. Content you submit
You retain ownership of photographs, video, documents and text you submit. You represent that you have the right to submit it and that it does not infringe the rights of any person. You grant us a licence to store and process it in order to provide the Services and to make it available to your clinic.
Content may be deleted by you before it is sent. Once sent to your clinic it forms part of your animal's veterinary record and cannot be withdrawn by you. Notes generated in respect of media you submit also form part of that record.
You must not submit unlawful content, content unrelated to your animal's care, or personal information about another person without their consent.
B10. Video appointments
Where offered, video appointments become available only where your animal has been examined in person at that clinic within the preceding 12 months, reflecting the veterinarian-client-patient relationship your veterinarian is required to maintain. Availability is determined by your clinic.
B11. Closing your account
Contact privacy@caudl.health to close your account. We will delete the information we hold as the responsible organization within 30 days. Your animal's medical record is retained by your clinic in accordance with their professional obligations and is not affected by closing your account.
B12. Your obligations
You must provide accurate information about yourself and your animal, use the Services only in respect of animals in your care, refrain from abusive conduct toward clinic personnel, and not misrepresent your identity or your relationship to an animal.
Part C — General Terms
C1. Definitions
"Services" means Caudl Clinic, Caudl Pet and caudl.health. "Clinic Data" means data entered into or generated through the Services by a clinic or its personnel. "User Content" means content you submit. "Generated Content" means output produced by the Services using artificial intelligence. "Anonymized Data" means data derived from use of the Services from which all personal information has been irreversibly removed.
C2. Accounts
You must provide accurate registration information, keep it current, maintain the confidentiality of your credentials, and accept responsibility for all activity under your account. We may refuse, suspend or close an account in accordance with these Terms.
C3. Acceptable use
You must not: use the Services in violation of any law, regulation or professional standard; access or attempt to access another user's account or data; probe, scan or test the vulnerability of the Services or use tools intended to compromise security; reverse engineer, decompile or disassemble the Services except as expressly permitted by law; copy, resell, sublicense, rent or otherwise make the Services available to any third party; use automated means to scrape or extract data; transmit malware or other harmful code; submit content you have no right to submit; remove or obscure any proprietary notice; impersonate any person or misrepresent your credentials or licence status; use the Services to transmit unsolicited commercial messages; interfere with the operation of the Services or impose unreasonable load on them; or use the Services to develop a competing product.
We may investigate suspected violations and cooperate with law enforcement where legally required.
C4. Your content
You retain ownership of User Content and Clinic Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display and process it solely for the purpose of providing, securing and supporting the Services, including by making it available to our service providers for that purpose. This licence terminates when the content is deleted, subject to backup copies until they expire in the ordinary course.
We will not use User Content or Clinic Data for any other purpose, and specifically not for advertising, resale or model training, except in respect of Anonymized Data under section A10.
You are responsible for the accuracy, quality and legality of content you submit and for holding all rights and consents necessary to submit it.
C5. Generated Content
Subject to our rights in the Services, you own Generated Content produced for you. You acknowledge that Generated Content may be inaccurate or incomplete and must be reviewed before use; that similar inputs may produce similar output for other users and we make no representation that Generated Content is original or capable of exclusive ownership; and that Generated Content does not constitute professional advice of any kind.
C6. Intellectual property
The Services, including all software, interfaces, designs, documentation and the Caudl and Caudl Health names and logos, are owned by us or our licensors and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services in accordance with these Terms for so long as your account remains active. No other rights are granted, expressly or by implication.
C7. Feedback
By submitting suggestions or feedback you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation or compensation to you.
C8. Third-party services
The Services rely on third-party providers and may link to third-party websites. We are not responsible for third-party services or content, and your use of any third-party service is governed by that party's terms.
C9. Availability
We do not guarantee that the Services will be available, uninterrupted, timely, secure or error-free. We may modify, add or remove features at any time, and may suspend the Services for maintenance. No service level or uptime commitment applies during the pilot. You are responsible for maintaining backup copies of data you cannot afford to lose.
C10. Disclaimer of warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY ARISING FROM A COURSE OF DEALING, PERFORMANCE OR USAGE OF TRADE.
WE DO NOT REPRESENT OR WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THEY WILL BE FREE OF HARMFUL COMPONENTS. WE MAKE NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, COMPLETENESS, RELIABILITY OR CLINICAL SUITABILITY OF ANY GENERATED CONTENT, TRANSCRIPT, PRESCRIPTION ENTRY, DECISION SUPPORT OUTPUT, VISIT SUMMARY OR DRUG REFERENCE DATA, AND MAKE NO REPRESENTATION OR WARRANTY REGARDING ANY OUTCOME FOR ANY ANIMAL.
Nothing in this section limits any right you may have under consumer protection legislation that cannot be waived by agreement. Certain jurisdictions do not permit the exclusion of implied warranties, in which case some of the above may not apply to you.
C11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS OR DATA, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
These limitations do not apply to fraud or wilful misconduct, death or personal injury caused by negligence, infringement of your intellectual property rights, breach of our confidentiality obligations, or any liability that cannot be excluded or limited by applicable law. These limitations form an essential basis of the agreement between the parties.
C12. Indemnity
You will defend, indemnify and hold harmless Caudl, its affiliates and their respective directors, officers, employees and agents from and against any claim, loss, liability, damage, cost or expense, including reasonable legal fees, arising from: your breach of these Terms or of any law; your User Content or Clinic Data and our processing of it on your instructions; where you are a clinic or veterinary professional, your clinical decisions, prescriptions, records and professional conduct and your failure to obtain the consents or provide the notices required by section A8; and your infringement of the rights of any person.
We will promptly notify you of any claim, permit you to control the defence of claims covered by this section, and cooperate reasonably. You may not settle any claim in a manner that admits our liability or imposes any obligation on us without our written consent.
C13. Term and termination
These Terms apply from your first use of the Services until terminated in accordance with sections A13, A15, B11 or C2, or by us on 30 days' notice. Sections C4 (in respect of backups), C5, C6, C7, C10, C11, C12, C14, C15 and C17, and sections A9, A10 and A14 in respect of clinics, survive termination.
C14. Governing law and jurisdiction
These Terms and any dispute arising out of or relating to them or to the Services are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The courts of the Province of Alberta, sitting in Calgary, have jurisdiction, and you submit to their non-exclusive jurisdiction.
Nothing in this section deprives you of the protection of mandatory consumer protection laws of the province in which you reside.
C15. Dispute resolution
The parties will attempt in good faith to resolve any dispute by informal negotiation for a period of 30 days following written notice to privacy@caudl.health before commencing proceedings. Thereafter either party may bring proceedings in accordance with section C14.
Nothing in these Terms restricts your right to complain to a privacy commissioner, a veterinary regulatory college or a consumer protection authority.
C16. Notices
Notices to you may be given by email to the address associated with your account or by notice through the Services, and are deemed received one day after sending. Notices to us must be sent to privacy@caudl.health or by mail to the address in section C18. You are responsible for keeping your contact details current.
C17. General
Force majeure. Neither party is liable for any delay or failure to perform resulting from causes beyond its reasonable control.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force.
No waiver. No failure or delay in exercising any right operates as a waiver of it.
Entire agreement. These Terms and the Privacy Policy constitute the entire agreement in respect of the Services and supersede all prior understandings, except where a separate written agreement between the parties provides otherwise, in which case that agreement governs to the extent of any conflict.
No third-party beneficiaries. These Terms are for the sole benefit of the parties.
Independent parties. Nothing creates a partnership, joint venture, employment or agency relationship.
Headings are for convenience only and have no legal effect.
Language. These Terms are published in English and a French version will be made available. Where required by the Charter of the French Language, the French version governs for residents of Quebec.
C18. Contact
Caudl Health
18125881 Canada Inc. · 2828070 Alberta Corp.
24 Seton Terrace SE, Calgary, Alberta T3M 2W1, Canada
privacy@caudl.health · caudl.health